Spending the holidays in a hospital is not the most desirable situation for patients and their families. At a time when folks spend more time with family and friends, the holidays can affect your patients in a number of ways. What is your hos...
Is your hospital serious about customer service? It’s often taken for granted in the healthcare industry that customer service comes naturally. Basic friendliness and concern for your patients is the nuts and bolts of good customer service,...
Public relations (PR) is a term we use a lot. We talk about public relations campaigns and strategies, effective ways to promote our brands and methods to increase traffic, but one thing we too seldom talk about is what public relatio...
By now you are all aware how your HCAHPS survey results might impact your reimbursements. Many of you might even be proactive in making sure the results are positive. No matter what initiatives you are currently working, have you (and...
The Five Opportunities that You Cannot Miss. As a hospital, you have many opportunities for reaching out and getting noticed. The health and wellbeing of your community is paramount. Unfortunately, your hospital may be missin...
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