Your hospital is taking care of its bottom line, but is it taking care of its employees? Patient satisfaction is so closely related to employee satisfaction that it is almost impossible to have the first without the second. ...
Customer services in healthcare is often taken as a given. There simply are not many other industries that you spend more time in close interaction with people? That’s exactly why customer service is so important, especially when it comes t...
Is your hospital serious about customer service? It’s often taken for granted in the healthcare industry that customer service comes naturally. Basic friendliness and concern for your patients is the nuts and bolts of good customer service,...
What does your hospital’s 2015 marketing strategy look like? Umm... you don’t have one? Well, it’s time to get serious about developing a strategy to improve your hospital’s marketing plan! As someone who spends a lot of time ...
At every step or touch-point throughout your customer's experience with you, from prospecting until billing/payment/checkout, your logo is an ever present visual cue. I have seen organizations take great care when developing a logo; f...
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